The use of the MENTOR platform (operated under the domains www.mentor.page and
www.app.mentor.page), [hereinafter the “Platform”], a company duly incorporated in
Colombia by MENTOR LAB S.A.S.; and the communications derived from its use, by any data
message, is governed by the terms and conditions of use listed below.
The User must read carefully the terms and conditions that are presented below, since by
accessing or using the platform, he or she is accepting to be subject to them. The Mentor
platform offers its users a specialized Learning Experience in Business Agility whose purpose
is to unleash the potential of its users, challenging the status quo with an intelligent,
personalized and high quality learning approach.
- VALIDITY
The last amendment to the terms and conditions contained herein was made on June 5,
2020, and will be effective immediately for all Users as of that date. - ABOUT MENTOR
MENTOR is the only Learning Experience Platform (LXP) specialized in Business Agility. Its
objective is to offer the user an intelligent, social, personalized and high quality learning
experience. Among its proposal, it offers personalized content, a learning Journey, training
processes based on microlearning, access to dynamic content in different languages, among
other benefits that seek to generate a memorable experience.
MODIFICATIONS
MENTOR reserves the right to modify these terms and conditions at its sole discretion at any
time. The user, before entering the platform, for the first time, must accept the Terms and
Conditions and Personal Data Processing Policy to access (or continue to access) the
platform and its services.
When changes are made in a substantial way, all platform users will be notified that
significant changes have been made to the terms. Continued use of the platform or
MENTOR services after such change constitutes acceptance of the new terms. - DEFINITIONS
For the purposes of understanding these terms and conditions, the following definitions are
established, which may vary in meaning as indicated by current and applicable legislation
- MENTOR: operator of the internet platform.
- Rules: The entirety of the terms and conditions included herein.
- Internet platform: Internet portal that is displayed and accessed in the mentor.page and
app.mentor.page domains - User: Is anyone (natural or legal person) who accesses the MENTOR platform through any
device (computer, mobile or tablet), visualizes the content on the device and has registered
on the platform, having accepted the rules within the data processing policy, and indicated
an email and password or registered through their user on Facebook. If the User is a legal
entity, the natural person who manages this registration must have the legal capacity to
contract on behalf of such organization and to bind it according to the Rules. - Registration Process. Process by which the user is registered on the Internet Platform on a
voluntary basis. - Registered user. A registered user is one who has registered on the Internet platform as
such, having accepted these terms and conditions of use. - MENTOR’s Personal Data Processing Policy: Contains the policies for the storage,
maintenance, use and disclosure of the Users’ personal information. - Client: Person (natural or legal) who uses the services offered by a professional or
company. - Client consultant in transformation: Natural or legal person, team leader in transformation
processes. - Business client: Legal entity that produces or resells goods and/or services.
- Individual client: Any person who has reached the age of consent for online services in
their country and who buys one of the plans offered on the platform, to acquire the benefits
of training on a regular basis.
- USER, REGISTRATION REQUIREMENTS AND ACCOUNT CREATION
Only those natural or legal persons who have the legal capacity to contract and possess the
legal authority, right and freedom to participate in these terms as a binding agreement, can
be users of the MENTOR portal and/or receive its services. Minors may not be users,
according to the legislation of each country. However, if the user has not reached the age of
consent for online services in their country to use MENTOR, their parent or legal guardian
may accept them on their behalf. Similarly, Users may not be those who have been
temporarily or permanently suspended from the use of the Internet Platform by MENTOR.
The User’s personal information must be accurate, precise and true, assuming the
commitment to update their personal information as necessary.
The User will not be able to register on the platform until he/she gives his/her authorization
for the processing of his/her personal data and accepts these terms. In this sense, you will
be required to provide your prior, express and informed consent by checking the box that
provides the following: “I have read and agree to the Terms and Conditions and the policies
and treatment of personal data”. If users do not check this box before clicking the
“REGISTER” button, they will not be able to access the services of the platform.
- USER SELF-MANAGEMENT
The use of the Internet platform and the other services offered, will be carried out only and
exclusively on the initiative and will of the User. It will be the User’s responsibility to enter
his/her personal information. In that sense, MENTOR is not responsible for the photographs
and content in general (videos, comments, etc.) that are shared directly by the User in
his/her profile or in the interaction channels enabled by the platform. - CONDITION OF ACCESS AND USE OF THE SERVICE
The use that the User makes of the Internet platform and the services offered will be under
his exclusive risk and responsibility. The User agrees to use the internet platform in
accordance with the laws, good customs, and these terms and conditions. The User will not
be able to use the platform for illegal activities, and in particular he is obliged to 1) Not to
enter contents of a racist, xenophobic, pornographic nature, of apology to crime or
terrorism, or that threaten human rights; 2) Not to enter or spread data programs (virus and
harmful software) in the network that may cause damage to the computer systems of the
access provider, its suppliers or third party users of the Internet network; 3) Not to enter or
spread false, ambiguous, untimely or inaccurate information and contents in such a way as
to induce error in the receivers of the information; 4) Not to enter, disseminate, transmit, or
make available to third parties any information, element or content that implies a violation
of the secrecy of communications and the applicable legislation on personal data
protection; 5) To use any mechanism, software, or routine to prevent or try to prevent the
proper functioning of this Internet platform or any activity that is being developed. 6) Not to
disclose or share your password with third parties or use your password for any
unauthorized purpose; 7) To collect in any way information about the Users, including their
contact details, without their express consent.
The User must notify MENTOR immediately of any anomaly that he/she may notice with the
use of the Internet platform or unauthorized use of his/her user profile or password. - EXONERATION OF RESPONSIBILITY
The responsibility of MENTOR is limited only to providing the User, by means of the
presentation of a Learning Journey; resources (understood to be content in Video, Ebooks,
social network, courses, lessons or any other multimedia material) that promote knowledge
management in a personalized way and, by the terms and conditions of price and scope of
the services acquired through the platform.
MENTOR will not be responsible for any claims that may arise in relation to the operation of
the PayU platform or any gateway used to make payment for any of the MENTOR
memberships. The responsibility for the services provided by such payment gateway
providers is solely and exclusively that of the same provider.
MENTOR will not be liable for any direct, indirect, loss of profit, consequential or incidental,
special or consequential damages from or in connection with a) the use of the Internet
platform; b) in connection with the performance or navigation on the
Internet through any device, even if MENTOR has been informed of the possibility of
damage. c) personal injury or property damage of any nature that is a result of the user’s
access to or use of the MENTOR service; and d) any unauthorized access to or use of our
secure servers and/or all personal information stored therein.
To the maximum extent permitted by applicable law, in no event will MENTOR be liable for
damages for loss of profits, goodwill, use, data, or other intangible losses, arising out of or
relating to the use or inability to use the service.
In addition, the User agrees that MENTOR is not liable for damages resulting from the
interruption, suspension or termination of the Services, including without limitation direct,
indirect, loss of profit, consequential, incidental, special or consequential damages, even if
such interruption, suspension or termination was or was not justified.
- DATA PROTECTION AND PRIVACY
The use of the Internet platform and the information provided by the Users is subject to the
privacy policy of MENTOR.
MENTOR will make its best human and technical effort to protect the right to the disclosure
of personal information of the User that is voluntarily provided when subscribing to the
services of MENTOR or registering on the platform.
The User recognises that the entry of personal information and items of property is done
voluntarily and taking into account the characteristics of the platform and the powers of use
by MENTOR, and on the understanding that such information will be part of a file and/or
database, which may be used by MENTOR under the terms established herein. With the
acceptance of these terms and conditions the User expressly authorizes MENTOR to enter
and administer the personal information provided in its databases.
The User may modify or update the information provided at any time, except for his or her
name and the items registered as such and on which the service provided by MENTOR
operates. MENTOR advises that the User should keep the information updated to optimize
the benefit he or she can receive from the platform and/or the service.
The personal information provided by the User is secured by a password that only the User
can use and that only he knows. The User is the only responsible for keeping this password
and the information included in it secret. MENTOR commits itself not to try to access or
pretend to know this password. Since no transmission over the Internet is absolutely secure,
nor can this be guaranteed, the User assumes the hypothetical risk involved, which he
accepts and knows.
MENTOR is not responsible for any consequences derived from the improper entry of third
parties into the database and/or for any technical failure in the operation and/or
conservation of data in the system of the platform.
MENTOR will not give personal information of the User to third parties, unless required to
deliver a product or provide a service requested by the User or third parties in accordance
with the purpose of the platform and the General Service Regulations, nor will it use that
information for purposes other than those foreseen in the provision of its services.
Users will not be able to access the information on the platform until they give their
authorisation for the processing of their personal data. In this sense, they will be required to
give their prior, express and informed consent by checking the box that provides the
following: “I have read and agree to the Terms and Conditions and the policies and
treatment of personal data”.
- Service Rules – Commercial Terms
- By registering and paying for any of the plans offered within the platform, the user accepts
that: - they are responsible for reading the full list of service offerings, before making payment
for any of the plans offered. - they enter into a legally binding contract to purchase a service, agrees to pay for it and
complete the registration and profile creation process.
The prices charged for the use of the MENTOR platform are openly presented on the
platform. MENTOR reserves the right to change the prices of the services offered; such as
virtual courses, online materials, webinars, videos, ebooks, podcasts among others on the
platform and to correct pricing errors that may occur inadvertently. Any additional
information about prices or sales taxes is available on the payment page.
For services marketed on the platform. Users must select the plan (membership) that best
suits their needs, according to the offer presented on the MENTOR platform. The payment
process will be done through a payment gateway provider.
The content you publish as a User remains yours. By publishing your content on the
MENTOR Platform, you allow MENTOR to reuse and share it, but you do not lose any
ownership rights you may have over your content.
To the maximum extent permitted by applicable law, in no event will MENTOR be liable for
damages for loss of profits, goodwill, use, data, or other intangible losses, arising out of or
relating to the use or inability to use the service.
In addition, the User agrees that MENTOR is not liable for damages resulting from the
interruption, suspension or termination of the Services, including without limitation direct,
indirect, loss of profit, consequential, incidental, special or consequential damages, even if
such interruption, suspension or termination was or was not justified.
- DATA PROTECTION AND PRIVACY
The use of the Internet platform and the information provided by the Users is subject to the
privacy policy of MENTOR.
MENTOR will make its best human and technical effort to protect the right to the disclosure
of personal information of the User that is voluntarily provided when subscribing to the
services of MENTOR or registering on the platform.
The User recognises that the entry of personal information and items of property is done
voluntarily and taking into account the characteristics of the platform and the powers of use
by MENTOR, and on the understanding that such information will be part of a file and/or
database, which may be used by MENTOR under the terms established herein. With the
acceptance of these terms and conditions the User expressly authorizes MENTOR to enter
and administer the personal information provided in its databases.
The User may modify or update the information provided at any time, except for his or her
name and the items registered as such and on which the service provided by MENTOR
operates. MENTOR advises that the User should keep the information updated to optimize
the benefit he or she can receive from the platform and/or the service.
The personal information provided by the User is secured by a password that only the User
can use and that only he knows. The User is the only responsible for keeping this password
and the information included in it secret. MENTOR commits itself not to try to access or
pretend to know this password. Since no transmission over the Internet is absolutely secure,
nor can this be guaranteed, the User assumes the hypothetical risk involved, which he
accepts and knows.
MENTOR is not responsible for any consequences derived from the improper entry of third
parties into the database and/or for any technical failure in the operation and/or
conservation of data in the system of the platform.
MENTOR will not give personal information of the User to third parties, unless required to
deliver a product or provide a service requested by the User or third parties in accordance
with the purpose of the platform and the General Service Regulations, nor will it use that
information for purposes other than those foreseen in the provision of its services.
Users will not be able to access the information on the platform until they give their
authorisation for the processing of their personal data. In this sense, they will be required to
give their prior, express and informed consent by checking the box that provides the
following: “I have read and agree to the Terms and Conditions and the policies and
treatment of personal data”.
- Service Rules – Commercial Terms
- By registering and paying for any of the plans offered within the platform, the user accepts
that: - they are responsible for reading the full list of service offerings, before making payment
for any of the plans offered. - they enter into a legally binding contract to purchase a service, agrees to pay for it and
complete the registration and profile creation process.
The prices charged for the use of the MENTOR platform are openly presented on the
platform. MENTOR reserves the right to change the prices of the services offered; such as
virtual courses, online materials, webinars, videos, ebooks, podcasts among others on the
platform and to correct pricing errors that may occur inadvertently. Any additional
information about prices or sales taxes is available on the payment page.
For services marketed on the platform. Users must select the plan (membership) that best
suits their needs, according to the offer presented on the MENTOR platform. The payment
process will be done through a payment gateway provider.
The content you publish as a User remains yours. By publishing your content on the
MENTOR Platform, you allow MENTOR to reuse and share it, but you do not lose any
ownership rights you may have over your content.
When the User posts content, comments, questions, reviews, and when he or she sends us
ideas and suggestions for new features or improvements, he or she authorizes MENTOR to
use and share this content with anyone, to distribute and promote it on any platform and in
any medium, and to make modifications or additions to it as we see fit.
In legal terms, by submitting or publishing content on or through the MENTOR platform, you
grant us a worldwide, non-exclusive, royalty-free license (with the right to sublicense) to
use, copy, reproduce, process, adapt, modify, publish, transmit and distribute your content
(including your name and image) in all media or distribution methods (existing now or
developed later). This includes making your content available to other companies,
organizations, or individuals who partner with MENTOR for the transmission, distribution, or
publication of content in other media, as well as using your content for marketing purposes.
You also waive any rights of privacy, publicity, or other rights of a similar nature applicable
to all such uses, to the extent permitted by applicable law. You represent and warrant that
you have all
rights, power and authority necessary to authorize us to use any content you submit. You
also agree to all such uses of your content without payment of any compensation to you.
- PAYMENT METHODS
The cost of each plan (membership) and its scope within the Learning Experience Platform
offered by MENTOR, has a price indicated at the time of requesting and/or acquiring such
service. The transactional payment process will be provided through the services of a third
party. In no case will MENTOR have access to privileged information such as credit or debit
card information, among others.
MENTOR will send the User a confirmation of each purchase or payment transaction made
by the User, either from the company’s portal or applications, or through the confirmations
sent by the payment gateway provider.
MENTOR regularly carries out promotions and sales for our courses, and certain courses are
only available at discounted prices for an established period of time. The price applicable to
a course will be the price at the time you complete your course purchase (at the end of the
purchase). Any price offered for a particular course may also be different when you log into
your account from the price available to unregistered or non-loginned users, because some
of our promotions are available only to new users.
The User agrees to take particular care in providing personal data, which must be complete
and true at the time of payment. Likewise, the User must guarantee that the credit card
details they provide are their own, and that they have sufficient funds to make the
payment, when this is the preferred method.
MENTOR reserves the right to establish, eliminate and/or modify the values and rates for
any or all of the services obtained through the platform. The User recognizes and accepts
that the applicable tariffs may increase or decrease in different regions of the country and
that this modification will be made by MENTOR at its discretion.
- Taxes
Purchases from the Service may include sales tax or value-added tax (where applicable). In
such cases, the tax rate in effect at the time purchases are made on the Service will apply. If
you change your applicable sales tax rate before completing your applicable purchases, the
new tax rate in effect at the time you make your purchase on the Service will apply. You are
solely responsible for paying all such taxes. - Credit or Debit Cards.
The charge in the purchases made with credit or bimoneda debit cards will be reflected in
dollars (USD) since according to the bank the charge is qualified as an international charge. - Refund Policy
MENTOR offers monthly and annual memberships. The price to access the memberships will
be variable and MENTOR can modify it according to its criteria.
For month-to-month subscriptions: MENTOR does not offer refunds for payments made on
a monthly subscription plan. In the case of individual Clients, to avoid being charged during
a free trial promotion, you must cancel your subscription before the end of your 7-day free
trial.
For the Transformation Consultant Client and Business Client, to avoid being charged during
a free trial promotion, you must cancel your subscription before the end of your 15-day free
trial.
If you complete a course during the free trial period, MENTOR reserves the right to require
you to pay a one-month subscription to receive course certification.
The charge for the monthly fee begins when the User purchases the membership and then
monthly, unless the User cancels the membership. The charge is made to the payment
method defined each month, automatically, on the day corresponding to the beginning of
your subscription. We reserve the right to change your payment date, especially if your
payment method is not clearly defined. If you signed up on a day that does not fall in any
other month, we may charge you on another day in that month.
You may cancel your monthly membership service at any time. If you cancel, you will lose
access to all classes you have signed up for (unless they are free access). If you decide to pay
the monthly membership again, you will regain access to the enrolled classes. Payments are
non-refundable. After cancellation, you will continue to enjoy the benefits of MENTOR
membership until the end of the payment cycle.
Remember that memberships are renewable, if you do not wish to renew write to us at
hello@mentor.page
To obtain a full refund of your annual subscription payment, please submit a refund request
via hello@mentor.page within 15 days of your payment. No refunds will be provided if
requested after this 15-day period.
For one-time courses and special purchases, if you cancel your paid registration for a stand-
alone course, MENTOR will offer a full refund up to 2 days after payment. No refunds will be
provided if requested after this 2-day period.
At our discretion, if we believe that you are abusing our refund policy, such as if you have
consumed a significant portion of a course that you wish to refund, or if you have previously
refunded a course, we reserve the right to deny your refund, ban your account, and/or
restrict any future use of the Services. If we ban your account or disable your access to a
course because of your violation of these Terms or our Trust and Safety Guidelines, you will
not be eligible to receive a refund.
- RIGHT TO CHANGE THE OFFER
Without notice, MENTOR may change the services, cease to provide the services or any
features of the services it offers; or create limits on the services. It may permanently or
temporarily suspend access to the Services without notice or liability for any reason or no
reason at all. - INTELLECTUAL PROPERTY, COPYRIGHT AND LOGOS
All contents shared directly by MENTOR on the platform: texts, graphics, audio, video,
software, data, courses and all materials included or transferred, logos, patents,
trademarks, service marks, copyrights and all Intellectual Property Rights related to them,
are the exclusive property of MENTOR LAB S.A.S. and are protected by the current and
applicable norms of copyright, without the user being allowed to divulge, use, copy,
reproduce, modify, remove, or participate in any commercial exploitation in any way the
totality of the Internet platform or its contents in a partial or total way in any time and
territory, covering all forms of divulgation and use by any means and existing and future
technology.
The brand and registration of MENTOR is the sole and exclusive property of MENTOR LAB
S.A.S. The use and access of the User to the platform does not grant him/her any license or
permission to use it in any way, at any time or in any territory, except with the express and
written consent of its owner.
The user agrees not to sell, license, rent, modify, adapt, edit or create derivative works from
them.
- LICENSE
MENTOR grants the User a licence to use the platform, which allows access to the same or
to the services provided by MENTOR. The licence is granted on a non-transferable and
revocable basis. - CONTENT
MENTOR will not be responsible for the economic and material damages caused by the
misinterpretation or misuse of the contents of the Internet platform, for which reason the
use and interpretation of such contents is the exclusive responsibility of the User.
The MENTOR Internet platform has the functionality of a Social Network for Content
Management, where users can generate content in the different channels of interaction;
consequently, the responsibility for such content lies entirely with the users who are the
authors of the content. In other words, MENTOR is not responsible for the content
(photographs, videos, comments, etc.) published directly by the users of the platform.
MENTOR will not be responsible for the lack of accuracy, veracity, opportunity and integrity
of the contents, nor for possible problems of a technical nature, inaccuracies, omissions or
errors of transcription that could affect the contents or the hyperlinks contained in it. - NOTIFICATIONS
The User will allow MENTOR to send to his/her e-mail address notifications about all events
occurring on the platform and in relation to its services. The User agrees to receive sporadic
messages and promotional materials, surveys or any other type of marketing measurement
that allows the generation of studies on habits, motivations and tastes, all in favor of
improving the service of the platform. MENTOR may send the User informative text
messages, or make calls to their contact numbers, as part of the commercial activity of using
the services. The User may ask MENTOR at any time not to send him/her informative text
messages, by sending his/her request to the e-mail address hello@mentor.page.
- QUALIFICATION.
MENTOR will qualify all the actions of the User on the platform and may self-qualify such
actions, using all the means and information at its disposal.
The User has the right and the duty to qualify the provision of the services of MENTOR,
according to his/her experience.
Any qualification may be public and disclosed on the platform and will serve as a guide to
Users when deciding to take a course, lesson or any other available resource. - CODE OF ETHICS
Users may not refer to third parties by means of disrespectful, rude, obscene, defamatory,
threatening, or contrary to good customs language or that constitute libelous or slanderous
accusations. MENTOR will reserve the right to modify or eliminate grades or publication of
messages that violate the provisions herein or, temporarily or permanently suspend the
User who incurs in the acts described herein. - PROHIBITIONS
You agree not to resell or assign your rights or obligations by accepting these Terms and
Conditions. He also agrees not to make unauthorized commercial use of the platform. - DURATION OF SERVICE
MENTOR’s services are provided for an indefinite period of time. In any case, MENTOR may
suspend or definitively terminate the provision of the service of this platform at any time,
without prejudice to the provisions of any document of particular conditions. Whenever
reasonably possible, MENTOR will give prior notice of the termination or suspension of the
provision of the service of the platform. The temporary or definitive suspension of the
service or the termination of the service by MENTOR will not cause the recognition of any
economic or pecuniary damage to the Users. - RIGHT TO SUSPEND OR CANCEL THE USER’S ACCOUNT
MENTOR may permanently or temporarily terminate or suspend a user’s access to the
service without notice or liability for any reason, or at the determination of the
development team if the user is found to be in violation of any provision(s) of these Terms
or any applicable law or regulation. User may discontinue use and request cancellation of
his/her account and/or any service at any time. Notwithstanding the foregoing, with respect
to automatically renewed subscriptions to paid services, such subscriptions shall be
suspended only upon expiration of the applicable period for which the user has made
payment.
- SERVICE AVAILABILITY
MENTOR does not guarantee permanent and uninterrupted access to the platform, nor
does it guarantee that this access will be free of errors or that the service or the server
available will be free of viruses or other harmful agents. When the User accesses the
platform, it will be his/her responsibility to take the appropriate measures to avoid and/or
correct the undesired effects of such agents. MENTOR will give prior notice, when possible,
of any interruptions in the functioning of the platform and the services offered. MENTOR
does not control or guarantee the absence of viruses or other elements in the contents of
the platform that could produce alterations in your computer system or in the electronic
documents and files stored there. - HYPERLINKS
The MENTOR platform may contain hyperlinks to third party Internet portals. These
hyperlinks are available for your own convenience and with the sole intention of allowing
the User free and unrestricted access to them.
MENTOR does not guarantee nor is it responsible for the quality of the information
contained in third party Internet Portals, and therefore hyperlinks to these portals will not
constitute any form of sponsorship, representation, commission, or mandate in any of its
forms.
The terms and conditions of use of third party Internet Portals may be partially or totally
different from those contained herein, and MENTOR suggests that you review these terms
and conditions when accessing and using such Internet Portals. - SECURITY
This platform will only be used for lawful purposes. Activities such as – but not limited to –
adulteration, misrepresentation, use of sales agents, or conducting illegal activities on the
platform are strictly prohibited.
The User is prohibited from violating or infringing upon the electronic and telematic security
measures of MENTOR, to protect the integrity of the platform, including, but not limited to,
false identity of the user, interference with the servers of MENTOR, dissemination of viruses
or other similar software packages, redirection of the domains mentor.page and
app.mentor.page sending mass emails or spam, altering the content and correct display of
the platform, sending emails or any other communication on behalf of MENTOR. Any
violation will be prosecuted civilly or criminally. - CHILD PORNOGRAPHY – SEXUAL CONTENT
No conduct will be permitted on the platform that is contrary to or that violates the legal
and political norms to prevent and counteract exploitation, pornography and sexual tourism
with adults and minors.
- APPLICABLE LAW AND DISPUTE RESOLUTION
The platform and its operation is owned by MENTOR LAB S.A.S., a company established in
the Republic of Colombia. Any difference or claim derived from its use, will be settled
according to the legislation and courts of that territory.
The user accepts that all claims and disputes that may arise will be decided exclusively by a
court of competent jurisdiction located in Bogotá – Colombia. The application of the United
Nations Convention on Contracts for the International Sale of Goods is expressly excluded. - CONTACT
For any news, concerns, suggestions, complaints or claims related to the operation and
contents of the platform, please contact: hello@mentor.page - VALIDITY
The last amendment to the terms and conditions contained herein was made on June 5,
2020, and will be effective immediately for all Users as of that date.